Return Policy

If You Feel Unsatisfied With Your Purchase, Inform Us Within 3 Days From Receipt Of Goods And Return The Goods Within 5 Days From Receipt As Per Our Instruction. We Will Not Accept Any Returns After 7 Days From The Original Receipt Date For Any Reason.

To Return Merchandise:

Call Or Email To  neelgemstones@gmail.com With ORDER NUMBER And PRODUCT PICTURE And Also Provide Detailed Reasons For Your Return.

Please Note:

If You Received Merchandise Which Was Not Described In The Item Listing, You Are Allowed To Receive 100% Money Back Guarantee.

If You Received Merchandise Which Was Described In The Item Listing And Still You Want To Return Then You Have To Pay 10% Restocking Fee On The Closing Price Of The Received Items And Shipping Cost Will Not Be Refunded. All Items Must Be In Their Original Condition.

Contact Us For Shipping Instructions And Shipping Address. No Goods Will Be Accepted Without Any Prior Information.

If You Are Shipping The Item Back Then Item Should Be Fully Insured For The Value Of The Items. Buyer Is Responsible For All Insurance And Shipping Charges On Returned Items Back To Us.

Note:

During Technical Upgrades Or System Renovations shipiimpex.com Reserves The Right To Restart Any Auction At Any Time For Maintaining Competitive Fairness.

neelg Reserves The Right To Amend The Changes In Policies At Any Time For Any Reason.

Custom Orders Cmstones.com cannot Be Accepted Return In Any Condition.