Terms & Conditions


We,Us,Our Refer To Neel Gem Stones Whereas You Or Your Refer To The Customer.

Ordering From Us

The Contract In Respect Of The Products Supplied By Us To You Is Subject To These Terms And Conditions And Comes Into Existence When We Accept Your Order, Which Occurs When We Dispatch The Goods To You. Receipt Of An Order By Our Internet Sales Team Or Via Our Website Does Not Constitute Acceptance Of An Order.

All Products Are Supplied Subject To Availability. In The Event That We Are Unable To Supply Any Product, We Will Inform You Of This As Soon As Possible.

We Reserve The Right To Refuse To Accept Any Particular Order At Our Sole Discretion.

Delivering Your Products : Our Standard Delivery Service Covers The Majority Of Global Destinations, However A Minority Of Outlying Areas (The Outlying Areas) Are Not Covered.

We Will Charge You One Delivery Charge Per Order, Regardless Of The Quantity Of Products Ordered. If You Add To The Order Within The Same Order Period, You Will Still Only Be Charged Once For Delivery. Deliveries To Multiple Addresses Will Require Multiple Orders And Multiple Delivery Charges.

Any Date Given For Delivery Is Provided As An Indication Only And We Will Not Be Liable For Any Losses, Costs, Damages Or Expenses Incurred By You Or Any Third Party Arising Directly Or Indirectly Out Of Any Failure To Meet An Estimated Delivery Date.


Our Warranties And Liabilities : 

Nothing In These Terms And Conditions Excludes Our Liability For Personal Injury Or Death Caused By Our Negligence.

We Warrant That The Goods Supplied Will, At The Time Of Delivery, Correspond To The Description Given By Us, Be Of Satisfactory Quality And Fit For Their General Purpose.

We Will Not Be Liable To You For Any Claims That Arise Out Of The Supply Of Our Products To You, Unless We Are Negligent, But We Will Not Be Liable In Any Event For Any Consequential Loss, Except Where This Is Required By Law.

Our Entire Liability Shall Not Exceed The Total Value Of Your Order, Except As Expressly Provided In These Conditions.

10 Day No Quibble Guarantee

Whenever You Buy Jewelry From Us You Have The Benefit Of Our No Quibble 10 Day Guarantee, Which Starts On The Day You Receive Your Jewelry. If For Any Reason You Are Not Satisfied With A Piece Of Jewelry, Just Inform Us And We Will Take Our Jewelry Back For A Full Refund Of The Item Price Or A Complete Reorder.

To Take Advantage Of This Guarantee, You Must Ensure That The Jewelry Is Returned To As New, This Means That:

You Must Not Remove The Identification Tag (If Any) That Is Attached To The Jewelry;

You Must Not Have Altered The Jewelry – For Example, We Cannot Accept Returns Of Rings That Have Been Re-Sized Or Any Sort Of Alteration Made To Jewelry.

You Must Return The Items In All Its Original Packaging And With Its Originality,

You Must Ensure That The Outer Packaging Is Sufficient To Protect The Gemstone In Transit.

We Do Not Refund The Cost Of The Original Delivery Charges Or The Return Delivery Charges.


Faulty Items

If Your Stones Becomes Faulty Within 10 Days Of Receipt, You Will Be Offered The Choice Of A Refund Or, A Replacement.To Return Faulty Products To Us, Please Contact Our Customer Service Team For Instructions.


Your Right To Cancel

You Must Return The Products To Us Within 10 Days, In An Unused And Re-Saleable Condition With All The Original Packaging, And At Your Own Cost.